Refund Policy
1. Free trial
New accounts get a 3-day free trial with no payment required and no plan selected. During the trial you can add up to 50 words per day. Once the trial ends, you'll need to choose a paid plan to keep adding new words — words you've already saved remain visible.
2. Payment processing
All payments are processed by Lemon Squeezy as the Merchant of Record. This means your purchase is legally made with Lemon Squeezy, and refunds are issued through their payment system.
3. Cancellation
You can cancel your subscription at any time from Profile → Subscription plan → Cancel subscription inside the app.
- Within 7 days of payment: canceling automatically issues a full refund, and access to paid features ends immediately.
- After 7 days: canceling stops future billing, but you keep full access until the end of the billing period you already paid for. No refund is issued for that period. You can resume before that date from the same screen.
4. Switching plans
You can switch to a different plan at any time from the same screen. If you switch while a paid plan is still active, the switch takes effect immediately and Lemon Squeezy automatically prorates the cost: you are credited for the unused days of your current plan and only charged the difference for the new plan going forward — you are not charged twice for the same period.
5. Refund eligibility
We're happy to consider refund requests in these cases:
- A payment was charged twice due to a technical error
- Payment was made but you never got access to the Service (technical issue)
- Within 7 days of payment, if the plan has barely been used
If the Service has been substantially used (e.g. most of your daily word limit) or more than 7 days have passed, refunds are generally not issued — exceptions may be considered on a case-by-case basis.
6. How to request a refund
Email infocirclesize@gmail.com (include the email used for payment), or submit a request directly via Lemon Squeezy's order page (app.lemonsqueezy.com/my-orders).
7. Refund processing time
Once a refund is approved, we issue it within 5–10 business days. After that, how quickly the money appears back in your account depends on your bank or card issuer — this is typically a further few business days and outside of our control.
8. Contact
Questions? infocirclesize@gmail.com